What does inconsistent performance mean

When do you say yes? When do you say no? What is the standard of care for each project or procedure? When everyone on staff can access the necessary information, you'll find more consistent performance from employees.

Many, many managers are completely swamped with work. If you have any questions, let me know. Sometimes, the new employee jumps in and does a fantastic job. But, most of the time, a person needs more training.

Even if your new hire is beyond fabulous and does an amazing job with minimal support, the way in which she does the job will be different from how the previous employee performed the job.

She will also perform the job differently than the other three people in the department. What happens when insufficient training is provided?

Customers or clients internal or external , get different answers and see different performances from different people. They are naturally going to prefer one person over the others.

This then results in a lopsided workload for employees and unhappy clients when they don't get their preferred analyst. Instead, invest in training your new employees. This doesn't mean micro-managing. Consistency doesn't mean you must do everything identically; it just means that the performance is consistent. The client shouldn't be able to easily tell who did the work. After you've trained the new employee , follow up. If your new employee has ideas about how to do the work differently then listen , and if it's truly better, have the new person train her peers on how to do the new method.

Tip: Always start with connection and curiosity. Do you think you can finish X step this week instead of next week? What would it take to do that? What would it take to get it there? Set a timeline for the employee to improve her performance. Whether the issue is due to a systematic failure within the company or a personal problem, steps must be taken to correct it and a timeline must be implemented. Do all that you can on your end to fix the issue; however, the employee must also do her part.

You cannot afford to keep an employee whose performance remains erratic and unreliable. This costs the company money and sends the wrong message to other employees. Therefore, termination is the natural course of action if an employee continues to perform inconsistently.

In your policy manual, include continued inconsistent performance as a reason for termination so employees are aware of the consequence from the start.

Grace Ferguson has been writing professionally since With 10 years of experience in employee benefits and payroll administration, Ferguson has written extensively on topics relating to employment and finance. By Grace Ferguson. Consistent Feedback : Providing positive feedback to an employee one day for a piece of work, and then providing that same employee negative feedback for the same piece of work the next, will cause confusion, low morale, and poor performance on the part of the employee.

Not only is working for a Dr. Jekyll and Mr. Hyde no fun, it can lead to. Moving Off Mediocrity : The idea is to not manage your team into mediocrity. If that state does exist, here are ideas to bring the team back to life. Look at the sources below for even more solutions. Even us humans can be consistent managers enough to ensure consistently better performance. Thank you for reading this blog. If you would like more information about consistent management techniques, call , or email This email address is being protected from spambots.

You need JavaScript enabled to view it. Sources: Anonymous. Behavioral Observations of Poor Performers.